Privacy Policy racik198 — Member Personal Data Protection

Racik198 collects your personal information when you register an account, use the platform, make financial transactions, or interact with our support team. All data collection is carried out transparently and for specific purposes — we do not collect unnecessary data.

Information collected during registration:

• Full name as it appears on your official identity document.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• An active mobile number registered in Malaysia.
• A valid and active email address.
• Password (stored in hashed form — unreadable by anyone).

Information collected during the KYC (identity verification) process:

• Copy of identity card (MyKad), passport, or other recognised identity document.
• Proof of current address such as a utility bill or bank statement no older than 3 months.
• Bank account or eWallet details for payment method verification purposes.
• Selfie with your identification document (required for certain verification levels).

Information collected automatically during platform usage:

• IP address and general location information (city/state level).
• Device type, operating system, and web browser version used.
• Session data including pages visited, session duration, and general usage patterns.
• Complete transaction logs for financial records and security auditing.

Every piece of information we collect has a clear and legitimate purpose. racik198 uses your personal data solely for the following purposes and will not process your data beyond this scope without additional consent:

Racik198 uses data analytics to understand overall platform usage patterns for continuous improvement purposes. This analytics data is processed in aggregate form and is not linked to the personal identity of individual members.

Racik198 does not sell, rent, or disclose members' personal information to third parties for marketing or commercial purposes. However, there are limited situations where we need to share certain information with trusted parties to enable the platform to operate properly:

• Payment Providers: Information required to process deposits and withdrawals is shared with authorised payment providers such as banks, FPX processors, and eWallet providers. This sharing is kept to the minimum necessary for completing transactions only.
• Game Providers: Third-party gaming platforms integrated with racik198 may receive session information required to run games smoothly. These providers are bound by strict data protection agreements.
• Regulatory Authorities: When required by law or a valid court order, racik198 will comply with data disclosure requests from relevant authorities such as law enforcement agencies.
• Cloud Services & Infrastructure: Data is stored on encrypted cloud servers managed by infrastructure providers that have signed data processing agreements meeting the highest industry standards.

Racik198 continuously invests in security infrastructure to ensure that members' personal data is always protected against unauthorised access, loss, alteration, or unauthorised disclosure.

Technical security measures we have implemented:

• Data encrypted in transit using TLS 1.3 protocol with 256-bit SSL certification.
• Data encrypted at rest using AES-256 standards for all sensitive records.
• Two-factor authentication (2FA) for member account access and internal administration systems.
• Continuous 24/7 security monitoring with automated intrusion detection systems.
• Regularly encrypted data backups to a separate, geographically isolated secondary data centre.
• Regular penetration testing and independent security audits by third parties.
• Role-based access control (RBAC) for all staff handling member data.

While we employ the latest security measures, it is important to note that no system can be guaranteed 100% secure. You also play a role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

In the event of a data breach that materially affects your personal information, racik198 will notify you within 72 hours of the breach being confirmed, in line with industry best practices.

Racik198 uses cookies and similar tracking technologies to ensure the platform runs smoothly and to deliver a better experience for you. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the platform cannot function properly. These cookies cannot be declined.
• Functional Cookies: Used to remember your preferences such as language selection, display settings, and previous session information. These cookies enhance your platform experience.
• Analytics Cookies: Helps us understand how members use the platform overall — which pages are visited most, average session duration, and more. This data is used in aggregated form only.
• Performance Cookies: Enables us to identify and resolve performance issues such as slow page load times or recurring errors.

You can manage or delete cookies through your web browser settings. Please note that deleting essential cookies may affect platform functionality and your user experience. For detailed instructions on managing cookies in your browser, please refer to your browser's help documentation.

As a racik198 member, you are guaranteed certain privacy rights and we are committed to facilitating the exercise of these rights efficiently and without unnecessary disruption:

To exercise any of the rights above, contact our Data Protection team via live chat within the platform or the official racik198 email. Requests will be processed within 14 business days. We may require identity verification before processing your request to ensure the security of your data.

Racik198 is an entertainment platform designed exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

The racik198 registration process includes strict age verification steps. Should we find that a registered member is underage, the account will be closed immediately and all related data will be securely deleted from our systems.

Parents and guardians concerned about their children's use of online platforms are encouraged to use appropriate parental control software. racik198 also provides responsible gaming information to help families have healthy conversations about online gambling platform use.

Racik198 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements in how we handle personal information.

When material changes are made to this policy, we will notify members through the following methods:

• In-platform notification upon the member's next login.
• Notification emails are sent to your registered address (for changes that significantly affect your privacy rights).
• The "Last Updated" date displayed at the top of this document.

Continued use of the racik198 platform after the effective date of any policy changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Previous versions of this policy are available upon request through our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way racik198 handles your personal data, our Data Protection Officer (DPO) team is here to help.

You can reach us via:

• Live Chat: Available 24/7 directly within the racik198 platform — the fastest way to get a response.
• Official Email: [email protected] — response within 1–2 business days.
• FAQ Section: Review FAQ page us for answers to the most frequently asked privacy questions.

When contacting us regarding privacy, please provide your username or account number (if applicable), the type of request you wish to make, and further details about the issue. This will help expedite the review and response process from our team.